When you decide to renovate your home, you aren't just buying products; you are entering into a relationship with a service provider. In the flooring industry, many companies are happy to take your money, drop off some boxes of tile or carpet, and disappear. At Lincoln Trail Decorating Center, we operate differently. Our motto, "Sales, service, service after the sale, & installers second to none," isn't just a slogan—it is the foundation of our family business. Since 1970, we have been the Vincennes, IN area's trusted source for interior solutions because we stay with our customers long after the last plank is laid.
The Pitfalls of Big-Box Retailers
It can be tempting to head to a national warehouse for your vinyl plank or carpet needs. On the surface, the prices look low. However, these retailers often subcontract their installations to the lowest bidder. You rarely know who is coming into your home, and if something goes wrong, the "customer service" process involves call centers and red tape.
By contrast, when you work with a local business like ours, you have a direct line to the owners. If a transition strip comes loose or you have a question about how to clean your new Mohawk or Shaw floors, you can walk into our showroom at 1432 N State Road 67 and talk to a person who knows your name and your project.
Our Expertise in Interior Design and Product Selection
Part of our service is helping you avoid mistakes before they happen. Our interior design services are designed to guide you through the overwhelming number of choices in the market today. We don't just ask what color you like; we ask about your lifestyle. Do you have large dogs? Is the room prone to direct sunlight? Do you prefer to sweep or vacuum?
By matching the right product—whether it's engineered wood from Hallmark or high-performance tile flooring—to your specific environment, we ensure that you remain happy with your purchase years down the line. This proactive service is what has allowed us to maintain such a strong reputation in the Vincennes community for over half a century.
Warranties and Product Samples: No More Guesswork
We believe that you should be 100% confident in your choice. That’s why we encourage our customers to take product samples home. A color that looks great under our showroom lights might look completely different in your living room at sunset.
Furthermore, we take the time to explain the warranties associated with brands like Anderson Tuftex, Metroflor, and AquaLok. We want you to understand exactly what is covered, from stain resistance to structural integrity. Providing this clarity is a key part of our "service after the sale" commitment.
Professional Installation You Can Count On
The quality of a floor is 50% the material and 50% the installation. Even the most expensive hardwood flooring will fail if the subfloor isn't prepared correctly. Our installers are long-term employees, not random contractors. They take pride in their work and respect your home. They ensure that every custom tile shower and every square foot of vinyl is installed to the manufacturer’s exact specifications.
A Community-Focused Approach
As a family-owned business, we see our customers at the grocery store, at church, and at community events. We are invested in the success of every residential and commercial project we take on because our reputation is our most valuable asset. Our recent growth in search visibility is a testament to the trust the Vincennes community has placed in us. We are seeing more and more "word-of-mouth" referrals turning into successful installations.
We invite you to experience the peace of mind that comes from working with a dedicated local team. You can read more about our history and values on our About Us page. If you want a flooring partner who will be there for you today, tomorrow, and ten years from now, contact us for your free estimate and join the Lincoln Trail Decorating Center family.
